FREQUENTLY ASKED QUESTIONS
What is included in the basic birthday theme?
All our birthday themes are set up as shown in the photos excluding the birthday add-ons. Basic birthday necessities consists of the backdrop, table with cake/dessert display stands.
Do you accept last minute bookings?
Yes, we do but based on our availability.
Booking is best made 2 weeks in advance. Any less will be an additional cost of $15. Feel free to contact us on available slots.
How long are we able to book the birthday setup for?
There is a maximum of 4 hours booking. Any less will still be charged at the same price.
Subsequent hours will be charged at $10/hr.
Subsequent hours at 0000hrs-0700hrs will be charged at $20/hr.
Venue for birthdays?
Any venue is allowed for a birthday event.
However, Curtain Canopies, Backdrops and Table Setups are not allowed at Marina Barrage, Gardens By The Bay & Botanical Gardens.
Feel free to enquire with us on this for more information.
Also, do take note that we will charge an additional cost of $15 for venues located at Sentosa.
Are those listed in the picnic packages net prices?
Setup service charges are not yet included in our displayed prices.
Do you accept bookings on Public Holidays too?
Yes, we do.
Just a heads up, since it is indeed the holidays, most of the venues or preferred locations would be packed.
No promises but we can only try our best to prepare the setup beforehand to ensure that our customers get a good spot for their event.
Public Holidays are an additional cost of $10 to your booking.
Do check with us on our availability during public holidays. It is best to book in advance during these dates due to limited booking slots.
Does the setup comes with food?
Not inclusive but you can have our food packages added on to your picnic package. Check out our food menu to save yourself some hassle on the big day. For the Muslims out there, we provide Halal-based services.
*If you are bringing your own food, do be mindful to bring your own display stands, utensils, plates and cups (for non-halal goods and alcoholic drinks). We seek for your understanding in this.
We also do provide birthday packages since there are choices to include your food preferences or caterers that we are able to provide. Enquire with us!
We try to suit the convenience for our customers.
Am I allowed to change my booking particularities?
Booking details are best not to be modified once payment has been made. Additional charges will be applied for any modifications (only due to certain circumstances where we rightfully accept). Any difference of costs are non-refundable.
What if my setup is placed outdoors and it is raining during the event?
Once payment has been made and confirmation has been sent, no cancellations are allowed. Bookings are non-refundable.
We do not cater for wet weather program. We encourage our customers to pick a venue nearby a shelter in case of wet weather.
We will still be able to setup the theme according to our customer’s needs. However, we are not responsible for any contingencies midway of the event.
Are we allowed to customise our own birthday theme?
Our route to advancement for customisation packages will be out soon!
All of our basic themes are fixed as of what is displayed on our site. Requests for customisation really depends on what theme our customers are going for and we are able to provide them in birthday packages (all to be consulted via email).
Do let us know your specifics when you make your booking.
We are able to cater as long as we have the elements/ add-ons needed to match the preferred theme. Prices of packages may vary depending on the type of add-on. Do kindly enquire and consult us if you are interested in customisations.