TERMS & CONDITIONS
Memories With KxS reserves the the right to change, amend and modify on any parts of the policies and packages.
Booking is to be made 2 weeks in advance. Any less will be an additional cost of $15. All based on our availability. This is to prevent any delays for the setup and encourage a smooth transaction with our customers. Feel free to contact us on any available slots even at the very last minute.
There is a maximum of 4 hours booking. Any less will still be charged at the same price.
Subsequent hours will be charged at $10/hr.
Subsequent hours at 0000hrs-0700hrs will be charged at $20/hr.
Any venue is allowed for a birthday setup.
Unfortunately, Curtain Canopies, Backdrops and Table settings are not allowed for setup at Marina Barrage, Gardens By The Bay & Botanical Gardens.
You are able to enquire with us on this under “Remarks” at the end of your booking.
Do take note that we will charge an additional cost of $15 for venues located at Sentosa.
Public Holidays are an additional cost of $10 to your booking.
Do check with us on our availability during public holidays. It is best to book in advance during these dates due to limited booking slots.
Since it is indeed the holidays, most of the venues or preferred locations would be packed.
No promises but we can only try our best to prepare the setup beforehand to ensure that our customers get a good spot for their event.
Our Food Packages are out on site! For the Muslims out there, we provide Halal-based services.
We encourage our customers to pick our birthday packages since there is a choice to include food preferences or caterers that we are able to provide.
How? Just enquire with us on this under “Remarks” at the end of your booking.
*If you are bringing your own food, do be mindful to bring your own display stands, utensils, plates and cups (for non-halal goods and alcoholic drinks). We seek for your understanding in this.
We try our best to suit the convenience for our customers.
WET WEATHER PROGRAM
We do not cater for wet weather program. For outdoor events, we encourage our customers to pick a spot nearby a shelter in case of wet weather.
We will still be able to setup the theme according to our customer’s needs. However, we are not responsible for any contingencies midway of the event.
Yes, we do provide complimentary umbrellas.
Do note that our prices are not inclusive of our setup service charges and dates are only reserved once payment has been made. Booking confirmation will only be made once full payment has been transacted.
Once payment has been made, cancellations are not allowed and the booking is non-refundable.
Booking details are not to be modified once payment has been made (applies to downpayment too). Additional charges will be applied for any booking modifications (only due to certain circumstances where we rightfully accept) . Any difference of costs are non-refundable.
Payment is to be made latest 2 weeks before the event to avoid extra charges.
For a total due that exceeds more than $150, deposit of $50 can be made to reserve dates, before 2 weeks prior to the event date.
THEME CUSTOMISATION & PRICES
Our route to advancement for customisation packages will be out soon!
All of our basic themes are fixed as of what is displayed on our site. Requests for customisation really depends on what theme our customers are going for and we are able to provide them in birthday packages (all to be consulted via email).
You are able to enquire with us on your birthday theme preferences under “Remarks” at the end of your booking.
We are able to cater as long as we have the elements/ add-ons needed to match the preferred theme. Prices of packages may vary depending on the type of add-on. Do kindly enquire and consult us if you are interested in customisations.